Shipping Policy
Last updated: September 19, 2026
Delivery area
We currently ship only to physical street addresses in the 48 contiguous U.S. states. We do not currently offer international shipping. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO military addresses. Please provide a complete, valid street address at checkout.
Shipping origin: 303 Fitch Hill Rd, Hyde Park, VT 05655, United States. This is our dispatch location; product manufacturing origin is a separate matter.
Production and order processing
Our products are made to order, and orders enter an automated production queue immediately after checkout. Standard production and processing take 1–3 business days. During peak periods, including Black Friday and Christmas, processing may take 3–5 business days. Any known longer processing period will be disclosed before purchase.
Business days are Monday–Friday, excluding U.S. federal holidays. Our processing cutoff is 2:00 PM Pacific Time (America/Los_Angeles; PST in winter and PDT during daylight saving time). Orders placed after that cutoff or on a nonbusiness day begin counting toward the processing estimate on the next business day. Entry into the automated queue does not mean production has been completed.
U.S. shipping charges and estimated delivery
| Delivery option | Transit after dispatch | Shipping charge |
|---|---|---|
| U.S. standard shipping | 3–5 business days | Starts at USD 4.99; the exact charge is shown at checkout before payment |
| Free U.S. standard shipping | 3–5 business days | Free for eligible orders of USD 59.99 or more |
Estimated total delivery time = production and processing time + transit time:
-
Standard periods: 1–3 business days + 3–5 business days = 4–8 business days.
-
Peak periods: 3–5 business days + 3–5 business days = 6–10 business days.
Prices are in U.S. dollars. Applicable sales tax and shipping charges are displayed before payment. Import duties, taxes, or customs-related charges, if applicable to shipments from our stated origin: We ship to the stated U.S. destinations from our U.S. dispatch location. Customers are not charged import duties or customs clearance fees for these domestic deliveries.
Multiple packages
Our range spans multiple product categories. Products may be produced and shipped by different authorized production partners. If you purchase products from multiple categories, your order may arrive in separate packages at different times. You will receive a separate tracking number for each package. Splitting your order does not create an additional shipping charge.
Shipment confirmation and tracking
Once an item has been produced, printed where applicable, packed, and handed to the carrier, you will receive an automated shipping confirmation email with a tracking link. Please allow 24–48 hours for the carrier's tracking system to update. If tracking has not updated after that period, contact info@riqyx.com.
Cancellation and address changes
To cancel or change an order, email info@riqyx.com within 2 hours after placing it. Include your order number and the requested correction. We use the time your email was sent to determine whether the request was timely. After 2 hours, routine changes and cancellations are unavailable because the order has entered production. Applicable legal rights, including required shipping-delay cancellation rights, are unaffected. See our Refund Policy for details.
Incorrect or incomplete addresses
Please verify your delivery address before paying. If an incorrect or incomplete address supplied by you causes misdelivery or loss, we are not responsible for that error to the extent permitted by applicable law. We will help investigate and explain available recovery or reshipment options. Any additional shipping cost will be disclosed before you agree to it. This does not exclude responsibility for errors caused by us, or rights that cannot lawfully be excluded.
Packages marked delivered but not found
If tracking says “delivered” but you cannot find the parcel, check the delivery location, nearby safe places, and with household members or neighbors. If it is still missing after 48 hours, contact info@riqyx.com with your order number and tracking information. You may contact us sooner if you suspect a delivery error.
We will assist you in investigating and, where appropriate, filing a carrier claim. The outcome depends on the investigation and applicable rights; a delivered scan alone does not automatically eliminate our responsibility for a failure to deliver. For confirmed loss in transit, we will arrange an appropriate replacement or refund. Suspected theft after a correctly completed delivery will be assessed based on the circumstances and applicable law.
Damaged, defective, or incorrect deliveries
Contact info@riqyx.com within 30 calendar days of receipt, with your order number and clear photographs where safe and reasonably possible. Once verified and approved, we will arrange a free replacement or submit a full refund for the affected purchase within 3–5 business days. We cover necessary return and replacement shipping. See our Refund Policy for complete details and refund posting estimates.
Delays
If we cannot ship within the time promised, we will notify you and, as required by law, explain the revised shipping date and your options to consent to the delay or cancel for a prompt refund. If required consent is not received, we will cancel and refund as required. The ordinary 2-hour cancellation window does not override these rights.
Weather, carrier interruptions, and any applicable customs processing can affect transit. Contact us if your order exceeds the stated estimate. We will investigate and provide an update and an appropriate resolution.
Questions: info@riqyx.com | +1 (812) 320-8724
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (PST)