FAQ

Last updated: September 19, 2026

What does Riqyx Store sell?

We sell home décor and everyday household goods, including decorative figurines and sculptures, clocks, decorative stickers, photo frames, decorative hooks, artificial flowers, and dried floral décor. Check the current listings for product specifications and availability.

How long will my order take to arrive?

Delivery timing depends on the destination and service available. Standard production and processing take 1–3 business days, followed by an estimated 3–5 business days in transit. Total estimated delivery is therefore 4–8 business days. During peak periods such as Black Friday and Christmas, processing may take 3–5 business days, making the total approximately 6–10 business days. Business days exclude weekends and U.S. federal holidays.

We send a confirmation email with tracking information after dispatch. See our Shipping Policy for the cutoff time and any applicable exceptions.

Do you offer international shipping?

Not currently. We currently ship only to physical street addresses in the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes, or APO/FPO/DPO military addresses. Please enter a valid street address at checkout.

Where are products shipped from?

Products are dispatched from 303 Fitch Hill Rd, Hyde Park, VT 05655, United States. Products may be produced by different authorized production partners. This is a fulfillment location, not a retail storefront. We do not offer in-person shopping or pickup.

How much does shipping cost?

U.S. standard shipping starts at USD 4.99. Orders with a merchandise subtotal of USD 59.99 or more after discounts and before taxes and shipping qualify for free standard shipping. Both options have an estimated transit time of 3–5 business days after dispatch.

 The exact charge is shown before payment. See our Shipping Policy for any applicable import-charge arrangements.

Will all my items arrive together?

Not always. Different product categories may be produced and dispatched by different authorized production partners. Your order may arrive in multiple packages, each with its own tracking number, at no additional shipping charge.

How do I track my order?

After an item has been produced, printed where applicable, packed, and handed to the carrier, we email its tracking link. Please allow 24–48 hours for the carrier to update tracking. Contact info@riqyx.com if tracking is still unavailable or your delivery is overdue.

Can I cancel or modify my order?

Orders immediately enter our automated production queue. Email info@riqyx.com within 2 hours of placing your order to request cancellation or a change. Include your order number and requested change. We use your email's sent time even if we respond later.

After 2 hours, we cannot accept routine cancellation or modification requests. This does not remove applicable legal rights, including required rights relating to shipping delays. Confirmed cancellation refunds are submitted within 3–5 business days, or sooner where required by law.

What if my product arrives damaged, defective, or incorrect?

Contact info@riqyx.com within 30 calendar days after receipt. Include your order number and clear photographs showing the problem, where safe and reasonably possible. Once verified and approved, we will arrange a free replacement or submit a full refund for the affected purchase to your original payment method within 3–5 business days. Replacement transit is additional.

You do not pay for necessary return or replacement shipping. We will explain whether a return is required and provide authorization and instructions. Defects, delivery damage, or missing parts attributable to us do not disqualify the claim. See our Refund Policy for full details.

Can I return an item if I change my mind?

Yes, eligible returns can be requested within 30 calendar days of delivery. The item must be unused, uninstalled, in its original condition and packaging, and include all supplied parts and accessories. Customer-caused damage or missing parts may make a return ineligible. These conditions do not exclude claims for defects or our errors.

Obtain authorization from info@riqyx.com before sending a return, then mail it within 14 calendar days after receiving our instructions. Unauthorized parcels sent to our shipping or return address are not accepted. The authorized return destination is 303 Fitch Hill Rd, Hyde Park, VT 05655, United States.

You pay change-of-mind return postage. We do not charge restocking fees, but original shipping charges are not refunded for these returns. See our Refund Policy for details.

When will my refund arrive?

We email you when we receive a return and notify you of the approval decision within 5 business days after receipt. If no return is required, we assess the claim within 5 business days after receiving the necessary information. Approved refunds are submitted within 3–5 business days.

After submission, your bank or payment provider may need approximately 5–7 additional calendar days to post the credit; actual timing varies. If the refund is missing, check your account and contact your card issuer and bank. If it still cannot be located, email info@riqyx.com so we can help verify the transaction.

What if I entered the wrong address?

Check your address before payment. If you notice an error, email info@riqyx.com within the 2-hour modification window. An incorrect or incomplete address supplied by you may make you responsible for resulting loss or additional shipping costs, to the extent permitted by law. We will help investigate and disclose any proposed reshipment charge before you agree. Errors caused by us remain our responsibility.

Tracking says delivered, but I do not have the package. What should I do?

Check around your property, safe delivery locations, and with household members or neighbors. If the parcel is still missing after 48 hours, email info@riqyx.com with your order and tracking numbers. We will help investigate and assist with a carrier claim where appropriate. You can contact us sooner if you suspect misdelivery. Any remedy will depend on the findings and your applicable rights.

Do you offer exchanges?

We can provide free replacements for verified damaged, defective, or incorrect products. For a change of style, size, or color unrelated to a product problem, return an eligible item for a refund and place a new order, subject to availability.

Are batteries, frames, mounting hardware, or styling accessories included?

The product listing states what is included. Props in styled photographs are not automatically included. Check battery and power requirements, dimensions, mounting hardware, and installation restrictions before purchasing.

Can hooks and decorative stickers be used on any surface?

No. Follow the specific product's surface requirements, installation instructions, and load limits. Do not assume an item is suitable for delicate paint, wallpaper, wet areas, or damage-free removal unless the listing supports that use. Applied adhesive products may be ineligible for change-of-mind returns, as explained in our Refund Policy.

Are artificial flowers and dried flowers the same?

No. Artificial flowers are manufactured decorative products; dried flowers contain dried plant material. Check the listing for materials, care instructions, and natural variations. Both are decorative and are not food.

Which payment methods can I use?

We accept Visa and Mastercard only. Prices are in U.S. dollars, and applicable taxes and shipping charges are displayed before payment.

How can I contact you?

Email info@riqyx.com or call +1 (812) 320-8724 during Monday–Friday, 9:00 AM–5:00 PM (PST). We aim to respond within 24–48 business hours. Our store is operated by Riqyx; see Contact Us for full business details.