Privacy Policy

Last updated: September 19, 2026

Riqyx, trading as Riqyx Store (“we,” “us,” or “our”), operates https://riqyx.com. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you browse our store, purchase products, contact us, or otherwise interact with us.

Information we collect and its sources

Depending on your interactions with us, we collect:

Contact and account information, such as your name, email address, phone number, billing and shipping addresses, and account details you provide.
Transaction information, such as products ordered, order amounts, payment status, delivery details, returns, and customer service records.
Payment-related information supplied through checkout. Payment providers process payment credentials; the information available to us depends on the payment service used and generally includes transaction status and limited payment details.
Communications and preferences, including messages, product reviews you submit, and marketing choices.
Device and usage information collected through our website and related technologies, such as IP address, browser type, device identifiers, pages viewed, interactions, and referral information.

We receive information directly from you, automatically when you use the website, and from service providers such as our commerce platform, payment providers, delivery partners, and any analytics or advertising partners used as described below.

How we use information

We use personal information to process payments and orders, deliver products, administer returns, provide customer support, maintain accounts, prevent fraud, protect the website, meet legal obligations, and improve our services. We also use information to communicate about orders and, where permitted and subject to your choices, send marketing messages and measure or personalize advertising.

We do not require you to agree to optional marketing as a condition of purchasing a product.

How we disclose information

We disclose information as needed to providers that support our business, including SHOPLINE, payment processors, hosting and technology providers, carriers, fulfillment partners, and customer support providers. We may also disclose information to professional advisers, to comply with lawful requests, to protect rights and safety, or as part of a business transaction subject to applicable safeguards. If you ask us to share information or publicly post a review, we handle that information according to your request and the relevant feature.

Optional analytics and advertising

If we use optional analytics services, they may process device and browser information, online interactions, and transaction events to help us understand website performance and improve the shopping experience. If we enable interest-based advertising or advertising measurement, advertising partners may receive identifiers, browsing activity, and purchase or conversion information to measure campaigns or deliver relevant advertisements. These activities are subject to applicable law and your privacy choices.

Disclosures to advertising partners may be considered a “sale,” “sharing,” or processing for “targeted advertising” under applicable state privacy laws, even when no money is exchanged for the information. Where those rights apply, you may request that we stop the covered processing as explained below. Processing necessary to complete an order is distinct from optional advertising choices.

SHOPLINE

We use SHOPLINE to power our online store. SHOPLINE processes customer information in connection with providing the platform and services used by our store, including hosting, checkout, order administration, and related technical support. Other payment, analytics, advertising, or app providers may also process information when their services are used, as described in this policy. Riqyx remains your contact for questions about our store’s use of personal information.

For information about SHOPLINE’s own privacy practices, see Privacy Policy.

Cookies and privacy choices

We use cookies and similar technologies for store functions, security, preferences, and the analytics or advertising activities described in this policy. Some are necessary for checkout and other essential functions. Where required, we seek consent before using nonessential technologies.

You can contact us at info@riqyx.com with the subject “Privacy Request,” or call +1 (812) 320-8724, to request access, correction, deletion, account closure, or an applicable advertising opt-out. Please describe the request and provide only the information reasonably needed to locate the relevant records. Do not send passwords or full payment card details.

To stop promotional emails, use the unsubscribe link in a marketing email or email us with the subject “Unsubscribe.” We may still send necessary order and service messages. If a cookie banner or privacy settings control is displayed on the website, you can use it to manage the options it provides. You can also manage cookies through your browser; blocking necessary cookies can affect checkout, and deleting cookies alone is not a complete opt-out of all advertising disclosures.

If your browser supports Global Privacy Control (GPC), you can enable it to communicate an opt-out preference for covered sale, sharing, or targeted advertising. Where applicable law requires recognition of this signal, it must be honored without requiring a separate email request. A browser signal ordinarily relates to the browser or device sending it; it is not the same as a request to delete all account information. If you have questions about the scope of a choice, contact info@riqyx.com.

Your rights

Depending on where you live and the law that applies, you may have rights to access or obtain a copy of your personal information, correct inaccuracies, request deletion, and opt out of certain uses such as sale, sharing, or targeted advertising. You may also have rights relating to sensitive information or to appeal a denied request.

Submit a request to info@riqyx.com or use the privacy controls described above. We may need to verify your identity for requests such as access or deletion, using information appropriate to the request. We do not require identity verification for an opt-out where applicable law prohibits it. An authorized agent may submit a request where permitted, subject to verification of authority. We will respond within the time required by applicable law and explain any applicable exceptions. If you wish to appeal a decision, contact info@riqyx.com with “Privacy Appeal” in the subject line. We will not unlawfully discriminate against you for exercising your rights.

You may unsubscribe from promotional emails using the unsubscribe link. Essential order, delivery, and service messages may still be sent.

Retention

We retain personal information only for as long as reasonably necessary for its stated purpose. We determine the retention period by considering the transaction or service involved, applicable recordkeeping requirements, unresolved disputes, security needs, and your requests. The following criteria apply:

Information category	Retention criteria
Orders, invoices, payment status, delivery and return records	Kept to complete the transaction and handle returns, warranties, chargebacks, and disputes, then only for the applicable tax, accounting, or other legally required recordkeeping period. We retain only the information needed for those purposes.
Customer service messages, claim photographs, and support records	Kept while the request is open and for the period reasonably needed to resolve related follow-up, complaints, or legal claims. Photographs and attachments that are no longer needed are deleted or de-identified. Records that form part of a transaction or active dispute follow the relevant retention requirement.
Account profile and preferences	Kept while needed to provide the account service. After account closure or a valid deletion request, account-only information is deleted or de-identified unless continued retention is legally required or justified by an applicable exception. Separately required transaction records may remain. Inactive accounts are periodically reviewed for deletion.
Marketing contact information and preferences	Used while the subscription or other lawful marketing permission remains valid. Promotional use stops following an unsubscribe or applicable opt-out. We may retain the minimum suppression record needed to respect that choice and evidence of consent or withdrawal where required.
Analytics, advertising identifiers, and event-level usage records, if collected	Kept only for a defined measurement or reporting purpose and for no longer than needed for that purpose. Retention settings for each enabled tool are reviewed and set accordingly. Expired identifiable records are deleted or de-identified; genuinely anonymous aggregate statistics may be kept longer.

We periodically review retained information and delete or de-identify it when it is no longer needed. A documented legal hold, unresolved claim, or mandatory retention obligation may require us to retain relevant information longer; such information is restricted to the purpose that justifies retention. Residual backup copies are protected and removed through the applicable backup lifecycle rather than used for ordinary business activities. Where required, we also instruct service providers to act on applicable deletion requests.

You may ask about the retention criteria relevant to your information or request deletion by emailing info@riqyx.com. We will explain any applicable reason that prevents us from deleting particular records.

Security and international processing

We use reasonable safeguards appropriate to the information we handle, but no internet transmission or storage system can be guaranteed completely secure. Our service providers may process information outside your state or country. Where applicable, we use safeguards required by law for such transfers.

Children

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact info@riqyx.com so we can investigate and take appropriate action.

Changes and contact

We may update this policy to reflect changes in our practices or legal requirements. We will revise the date above and provide additional notice or obtain consent when required.

Privacy contact: info@riqyx.com

Business: Riqyx

For privacy requests, please use info@riqyx.com or +1 (812) 320-8724. Our shipping and authorized return location is 303 Fitch Hill Rd, Hyde Park, VT 05655, United States. This location is not a retail store.