Refund Policy

Last updated: September 19, 2026

This policy applies to purchases from Riqyx Store at https://riqyx.com. We accept eligible change-of-mind returns and provide remedies for damaged, defective, or incorrect products.

Damaged, defective, or incorrect products

Please contact info@riqyx.com within 30 calendar days after receiving your package. Include your order number and clear photographs showing the damage, defect, or incorrect item and, where relevant, its packaging. If photographs cannot reasonably or safely be provided, contact us so we can discuss another way to assess the issue. Do not handle broken glass or other unsafe materials merely to take photographs.

Once we verify and approve the claim, we will arrange a free replacement or submit a full refund to your original payment method within 3–5 business days, according to the agreed resolution and applicable law. Replacement transit time is additional and follows our Shipping Policy. You will not be charged for the necessary return shipping, replacement product, or replacement delivery.

A full refund covers the amount paid for the affected product and applicable taxes. If the entire order is affected, it also includes the original shipping charge. For a partially affected order, shipping charges attributable to the affected item will also be refunded. Unaffected products you keep are not part of the refund.

If a return is required, we will provide authorization and instructions, and arrange a prepaid label or agreed reimbursement. Please keep the product and its original packaging where reasonably available. Damage, missing parts, or packaging damage caused by us or in transit do not make a claim ineligible. Opening or inspecting an item to discover a defect does not by itself prevent a remedy. Applicable legal rights are not limited by our ordinary 30-day claim period.

Change-of-mind returns

You may request a change-of-mind return within 30 calendar days after delivery. For separately delivered items, the period begins when each item arrives. Contact info@riqyx.com with your order number or other proof of purchase.

The item must be unused, uninstalled, in its original condition, and returned in its original packaging with all supplied parts and accessories. Applied decorative stickers or adhesive hooks with the protective backing removed are not eligible for a change-of-mind return. These conditions do not exclude remedies for defects or inaccurate descriptions.

We do not accept returns or exchanges of products that are no longer in their original condition, are damaged, or have missing parts because of customer use or another cause not attributable to us or delivery. We will explain the reason if we determine that a return is ineligible. Sale-priced items follow the same policy unless a lawful exception was clearly disclosed before purchase.

Return authorization and address

Please obtain authorization before sending any return. We do not accept unauthorized return parcels sent to our shipping or return address. We will respond to your request within 24–48 business hours with instructions or an explanation of any information reasonably needed. Eligible returns will not be refused arbitrarily.

Authorized return destination: 303 Fitch Hill Rd, Hyde Park, VT 05655, United States.

After receiving our instructions, mail your return within 14 calendar days and keep the receipt and tracking number. A timely request remains eligible if our response is delayed. Do not return an item to a production facility or the address on the original shipping label unless we specifically instruct you to do so. If you have already mailed an item without authorization, contact us promptly so we can assess the situation; this procedure does not remove mandatory consumer rights.

Return shipping and fees

For a change-of-mind return, you pay the actual postage to the stated return address. Original outbound shipping charges are not refundable. We do not charge a restocking fee or retroactively deduct outbound postage from orders that originally qualified for free shipping.

For damaged, defective, or incorrect products, you bear no costs for an approved remedy. We cover all necessary return and replacement shipping costs or provide the refund described above.

Return inspection and refunds

We will email you when we receive your return. Within 5 business days after receipt, we will inspect it and notify you whether the refund is approved. If no return is required, we will review your claim within 5 business days after receiving the information reasonably needed to assess it.

We submit an approved refund to your original payment method within 3–5 business days after approval, or sooner where required by law. After submission, your bank or payment provider may take approximately 5–7 additional calendar days to post the credit; actual posting times vary and may be longer. Store credit will not replace a refund without your agreement.

If the credit has not appeared, check your bank account, contact your card issuer or payment provider, and ask your bank about its processing time. If you still cannot locate the refund, contact info@riqyx.com so we can help verify the transaction.

Replacements and exchanges

Damaged, defective, or incorrect products may receive a free replacement as described above. For a change of size, color, or style unrelated to a product problem, we do not offer direct exchanges. Return an eligible item for a refund and place a new order, subject to availability.

Order cancellation and changes

Orders enter our automated production queue immediately after they are placed. To cancel an order or request a change, email info@riqyx.com within 2 hours of placing it. Include your order number and requested change. The timestamp of your email determines whether your request is within the window, even if we respond later.

After 2 hours, we cannot accept routine cancellation or modification requests because production may have begun. This does not restrict cancellation rights required by law, including applicable rights relating to shipping delays, or remedies for our errors. Once delivered, eligible products remain subject to the return provisions above.

For a cancellation confirmed under this policy, we submit the refund within 3–5 business days, or sooner where required by law. Changes to price or shipping charges require your agreement before we apply them.

Contact

Email: info@riqyx.com

Telephone: +1 (812) 320-8724

Service hours: Monday–Friday, 9:00 AM–5:00 PM (PST)

Business days mean Monday–Friday, excluding U.S. federal holidays. Nothing in this policy limits rights that cannot be excluded under applicable law.